Fin by Intercom
by Intercom
An AI customer agent that answers and resolves conversations across chat, email, voice and more, and can run on other help desks.
10 verified tools
AI Customer Support Tools
Support is one of the clearest uses of AI in a business: many questions repeat, answers exist in your help content, and customers want a quick reply at any hour. The tools here add AI agents to help desks and chat widgets.
Tools in this category
Freshdesk
by Freshworks
A customer support help desk from Freshworks with Freddy AI: an AI Agent with 500 sessions included and an optional AI Copilot for agents.
Robylon
by Robylon
AI agents for customer support across chat, email, WhatsApp and voice, with helpdesk and Shopify integrations. Free Starter plan; Pro from $25/month.
Tidio
by Tidio
Live chat, chatbots and the Lyro AI agent for small online businesses, with a free plan and Shopify and WordPress integrations.
Zendesk AI
by Zendesk
AI agents, an agent copilot and AI-powered quality assurance built into the Zendesk customer service platform.
Gorgias
by Gorgias
A help desk built for ecommerce brands, with an AI Agent that is billed only when it resolves a conversation.
HubSpot
by HubSpot
A CRM platform with marketing, sales and service hubs, now with AI agents for campaigns, prospecting and customer service.
Loom
by Loom
Screen and camera recording for async video messages, with a free Starter plan and Loom AI features on the Business + AI plan.
Manychat
by Manychat
A chat marketing platform that automates Instagram, TikTok, Messenger and WhatsApp replies to comments and DMs, with a free plan.
Typeform
by Typeform
A form and survey builder with AI-powered form creation and response analysis, for lead capture, quizzes and customer feedback.
Before you choose
An AI agent is only as good as the knowledge you give it and the rules around it. Plan the hand-off to a human, decide what the agent may never do, and review its conversations regularly.