What is Gorgias?
Gorgias is a customer service help desk designed for online stores. It pulls order data from your store into each conversation so agents, human or AI, can answer questions about orders, shipping and returns.
Gorgias includes its AI Agent on every plan and bills per resolution: you pay when the AI Agent resolves a conversation. Voice and SMS are available as add-ons. Gorgias lists integrations with Shopify, BigCommerce, Magento and WooCommerce, and with ecommerce apps such as Loop Returns, Yotpo and Recharge.
Gorgias fits brands with a meaningful volume of order-related questions. Review which actions the AI Agent may take on orders before enabling them.
What can you use Gorgias for?
- Answering where-is-my-order questions with live order data
- Handling return and exchange requests with the right apps connected
- Managing email, chat and social messages in one inbox
- Measuring how many conversations the AI resolves
Strengths and limitations
Strengths
- Built specifically for ecommerce support
- Order data inside every conversation
- Per-resolution billing for the AI Agent
Limitations
- Most valuable with steady support volume
- Per-resolution costs need tracking
- AI actions on orders require careful rules
Gorgias plans and pricing
Help desk plans with the AI Agent included and billed per resolution. Voice and SMS are add-ons.
Checked on the official pricing page on 14 October 2026. Plans, limits and prices change often, so confirm the current details before you buy. We do not list prices that we have not verified.
Gorgias: common questions
Is Gorgias free?
The official pricing page does not list a standalone free plan for Gorgias (checked on the official pricing page on 14 October 2026). See the plan details below.
How much does Gorgias cost?
Help desk plans with the AI Agent included and billed per resolution. Voice and SMS are add-ons. This was checked on the official pricing page on 14 October 2026; prices change often, so confirm before you buy.
What are the best alternatives to Gorgias?
Alternatives to Gorgias listed on Algorixio include Tidio, Zendesk AI, Fin by Intercom and Shopify Sidekick. Which one fits depends on your use case, budget and the tools you already use; each has its own page with verified plan details, and our AI Customer Support Platforms Compared: Fin, Zendesk AI, Tidio and Gorgias comparison puts them side by side.
Official sources
Information on this page was last checked against these sources on 14 October 2026. Algorixio has not run its own hands-on benchmark of this product.
- Gorgias pricing gorgias.com
