What is Tidio?
Tidio combines live chat, a help desk, chatbot flows and Lyro, its AI agent, in one tool aimed at small and mid-sized businesses, especially online stores. Lyro answers customer questions from your support content and can perform recurring tasks.
Tidio lists Free, Starter, Growth, Plus and Premium plans. The Free plan covers 50 billable conversations a month for up to 10 seats; Starter is listed at $24.17 a month for 100 conversations and Growth starts at $49.17 a month. Every account gets its first 50 Lyro AI conversations free; after that, the Lyro AI Agent add-on starts at $32.50 a month for 50 conversations. Plus starts at $300 a month and Premium is priced by sales.
Tidio integrates with Shopify, WordPress, Squarespace and Magento, which makes it quick to add to an existing store.
What can you use Tidio for?
- Adding live chat and an AI agent to a Shopify or WordPress store
- Answering shipping, returns and product questions automatically
- Capturing leads with chatbot flows
- Handing complex questions to a human in the same inbox
Strengths and limitations
Strengths
- Free plan for small volumes
- Quick setup on popular store platforms
- Lyro available standalone or bundled
Limitations
- Free plan conversation limits are low for busy stores
- Lyro's included allowance is a one-time 50 conversations
- Advanced features sit on higher plans
Tidio plans and pricing
Free (50 billable conversations a month), Starter ($24.17 a month), Growth (from $49.17 a month), Plus (from $300 a month) and Premium (contact sales). Lyro AI add-on from $32.50 a month for 50 conversations; 7-day free trials on paid self-serve plans.
Checked on the official pricing page on 23 October 2026. Plans, limits and prices change often, so confirm the current details before you buy. We do not list prices that we have not verified.
Tidio: common questions
Is Tidio free?
Yes, Tidio has a free plan, with paid plans for more usage or features, starting from $24.17/mo (checked on the official pricing page on 23 October 2026). Free (50 billable conversations a month), Starter ($24.17 a month), Growth (from $49.17 a month), Plus (from $300 a month) and Premium (contact sales). Lyro AI add-on from $32.50 a month for 50 conversations; 7-day free trials on paid self-serve plans.
What are the best alternatives to Tidio?
Alternatives to Tidio listed on Algorixio include Fin by Intercom, Zendesk AI, Gorgias and Robylon. Which one fits depends on your use case, budget and the tools you already use; each has its own page with verified plan details, and our AI Customer Support Platforms Compared: Fin, Zendesk AI, Tidio and Gorgias comparison puts them side by side.
Official sources
Information on this page was last checked against these sources on 23 October 2026. Algorixio has not run its own hands-on benchmark of this product.
- Tidio pricing tidio.com
