What is Freshdesk?
Freshdesk is a ticketing help desk for support teams. Its pricing page lists Growth, Pro and Enterprise plans per agent, with a 14-day free trial that gives access to Enterprise features; the account is suspended if you don’t choose a paid plan.
Freddy AI comes in two parts. The AI Agent answers customers, with the first 500 sessions included and extra sessions at $49 per 100. AI Copilot, which assists human agents, is a $29 per agent per month add-on for Pro and Enterprise.
Prices on the page are shown for annual billing, so monthly billing costs more.
What can you use Freshdesk for?
- Managing support tickets in a shared help desk
- Answering common questions with an AI agent
- Helping agents draft replies faster (AI Copilot add-on)
Strengths and limitations
Strengths
- Low entry price for a full help desk
- 500 AI Agent sessions included
- 14-day trial with Enterprise features
Limitations
- No free plan listed on the pricing page
- AI Copilot is a paid add-on and not offered on Growth
- AI Agent sessions beyond 500 are billed extra
Freshdesk plans and pricing
Growth $19, Pro $55 and Enterprise $89 per agent per month billed annually, with a 14-day free trial. Freddy AI Agent: 500 sessions included, then $49 per 100; Copilot is a $29/agent add-on.
Checked on the official pricing page on 28 October 2026. Plans, limits and prices change often, so confirm the current details before you buy. We do not list prices that we have not verified.
Freshdesk: common questions
Is Freshdesk free?
No free plan is listed on the official pricing page, but Freshdesk offers a free trial (checked on the official pricing page on 28 October 2026).
How much does Freshdesk cost?
Paid plans start from $19/agent/mo. Growth $19, Pro $55 and Enterprise $89 per agent per month billed annually, with a 14-day free trial. Freddy AI Agent: 500 sessions included, then $49 per 100; Copilot is a $29/agent add-on. This was checked on the official pricing page on 28 October 2026; prices change often, so confirm before you buy.
What are the best alternatives to Freshdesk?
Alternatives to Freshdesk listed on Algorixio include Zendesk AI, Fin by Intercom, Tidio and Gorgias. Which one fits depends on your use case, budget and the tools you already use; each has its own page with verified plan details.
Official sources
Information on this page was last checked against these sources on 28 October 2026. Algorixio has not run its own hands-on benchmark of this product.
- Freshdesk pricing freshworks.com
