Templates for the repetitive writing work of an online store. They are built around one rule: the AI may only use facts you give it. Never let a template invent specifications, materials, certifications or delivery promises.
Product description (facts only)
Use it when: Writing or rewriting product pages from your product data.
Write a product description using ONLY the facts below. If a detail is not listed, do not mention it.
Product: [name]
Facts:
- Materials: [ ]
- Dimensions / sizes: [ ]
- Key features: [ ]
- What's included: [ ]
- Care / usage: [ ]
- Who it's for: [ ]
Brand tone: [e.g. warm, practical, no hype]
Structure:
1. One opening sentence about the main benefit
2. 3–5 short bullet points of benefits, each tied to a listed fact
3. A "Specifications" list that repeats the facts exactly
Afterwards, list every claim you made and the fact it is based on.
The final claim-to-fact list makes review fast.
Write a separate, unique meta description for each product page.
Collection page introduction
Use it when: You need a short, useful intro for a category or collection page.
Write a 60–90 word introduction for our "[collection name]" collection page.
Products in the collection: [list with one key fact each]
Who shops this collection: [audience]
Help the shopper choose: mention [1–2 differences between products, e.g. sizes or materials].
Plain language. No superlatives. End with a sentence that helps them choose, not a sales slogan.
Helpful choosing advice is more useful than generic praise — for shoppers and search engines.
Post-purchase care email
Use it when: Setting up an automated email sent after delivery.
Write a post-purchase email sent [number] days after delivery of [product type].
Purpose: help the customer get the most from the product and know how to get help.
Include:
- Thank-you line (one sentence)
- 3 practical tips: [paste your real care or usage tips]
- How to contact us: [support link/email]
- Optional: a gentle request for a review with [review link]
Tone: [brand tone]. Under 150 words. No discount unless I specify one: [discount or "none"].
Also suggest 3 subject lines under 50 characters.
Review automated emails before switching on the flow, and re-check them when products change.
Reply to a customer review
Use it when: Responding publicly to positive or negative reviews.
Draft a public reply to this customer review.
Review: """[paste review]"""
Star rating: [X/5]
What we know about the order: [facts, if any]
What we can offer: [e.g. replacement, refund per policy, nothing beyond an apology]
Rules:
- Thank them by first name only if they used it.
- For negative reviews: acknowledge the specific problem, don't argue, and move details to private contact: [email].
- Never share order details publicly.
- Under 80 words.
Never let AI promise compensation you haven't decided on.
Supplier or restock message
Use it when: Writing clear, polite messages to suppliers about orders or issues.
Draft a message to our supplier [name].
Purpose: [reorder / delay query / quality issue]
Details: [SKUs, quantities, dates, PO number, photos available?]
What we need from them: [specific request and deadline]
Relationship tone: [e.g. long-standing, friendly but firm]
Keep it short, with the request in the first two lines and the details as a list.
Double-check SKUs and quantities against your system before sending.
Templates for AI-assisted customer support: ticket classification, reply drafting from approved content, AI agent rules, escalation notes and weekly reviews.
Templates for planning and documenting automations: process maps, workflow specs, AI step prompts with structured output, test plans and a tool evaluation scorecard.